Cork Airport is Ireland’s second largest, having served 2.2 million passengers in 2016. CEO Niall MacCarthy explains how the airport is preparing to host more transatlantic routes, as well as how his staff utilizes new technology to improve passenger experience.
Can you update use on how new routes will affect Cork Airport’s traffic?
When these new connections are established, more transatlantic carriers will begin to use Cork Airport, further boosting passenger volume. For example, Norwegian Airlines will fly into Rhode Island, near Boston. WOW Air will also reach 10 North American destinations via Reykjavik. These new US-bound flights will improve connectivity and boost tourism, as well as ease access for business travelers.
How is Cork Airport employing technology to upgrade passenger experience?
Passengers want a clean airport, minimal queues and friendly staff. For quality control, happy-or-not machines are deployed throughout the airport to ask you about the temperature, staff friendliness, restroom cleanliness and more. The duty manager’s office receives green, orange or red responses every 15 minutes, notifying if standards are dropping anywhere. Data collection compliant technology also minimizes queuing.
We can track your device, without identifying you, to hone in on pinch points. If you’re not moving, the system senses a queue. Sensors around the security queue area indicate queue time there. Staff receive automatic text alerts in the terminal to remedy any situation.
How is Cork Airport’s location beneficial for tourists and business travelers?
Cork Airport has quick access to heritage sights in all directions: the Rock of Cashel, Viking Waterford, Kilkenny, Newgrange and, of course, the Wild Atlantic Way. Our airport also acts as the main gateway to Cork, Ireland’s university city that is home to 148 multinational companies, making us an integral channel for international business.